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Vocational Language Programme Office

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Programme Details

QF Level 1

Certificate in Vocational English
(Listening and Speaking Skills: Workplace Interaction Module) (QF Level 1)

Programme Code:	LD421002Q
QR Registration No.:	15/000038/L1
QR Registration Validity Period:	7 March 2015 - 6 March 2027
QF Level:	Level 1
Learning Focus:	Learners can communicate effectively in very simple language at work. Contents include: ● Basic telephoning skills ● Handling general requests, enquiries and customer problems ● Describing products and services (e.g. colours, materials, functions, benefits, etc.) ● Completing transactions (e.g. payment methods, discounts, etc.)
Hours of Study:	60 hours (30 class contact hours and 30 self-study hours)
Upon successful completion of the certificate programme, learners will receive:	a certificate in vocational English issued by the Vocational Training Council (VTC)
Progression Pathways:	On completion of the certificate programme, learners can progress to other certificate programmes at the next QF level.
Minimum Entry Requirements:	Having studied English at Secondary 3 level, or equivalent (Applicants who do not meet the entry requirements are required to pass an entry test before admission to the programme.)

Certificate in Vocational English
(Reading and Writing Skills: Workplace Correspondence Module) (QF Level 1)

Programme Code:	LD421005Q-2023
QR Registration No.:	15/000041/L1
QR Registration Validity Period:	7 March 2015 - 6 March 2027
QF Level:	Level 1
Learning Focus:	Learners can write very simple emails effectively at work. Contents include: ● Basic email conventions ● Handling general requests, enquiries and customer problems ● Arranging regular orders and payment
Hours of Study:	60 hours (30 class contact hours and 30 self-study hours)
Upon successful completion of the certificate programme, learners will receive:	a certificate in vocational English issued by the Vocational Training Council (VTC)
Progression Pathways:	On completion of the certificate programme, learners can progress to other certificate programmes at the next QF level.
Minimum Entry Requirements:	Having studied English at Secondary 3 level, or equivalent (Applicants who do not meet the entry requirements are required to pass an entry test before admission to the programme.)

QF Level 2

Certificate in Vocational English
(Listening and Speaking Skills: Workplace Interaction Module) (QF Level 2)

Programme Code:	LD422001Q
QR Registration No.:	15/000044/L2
QR Registration Validity Period:	7 March 2015 - 6 March 2027
QF Level:	Level 2
Learning Focus:	Learners can communicate effectively in simple language at work. Contents include: ● Handling requests, enquiries and special offers ● Offering customer services (e.g. arranging delivery, making suggestions, etc.) ● Promoting products and services ● Customer handling skills (e.g. offering help, maintaining customer relationship, etc.)
Hours of Study:	60 hours (30 class contact hours and 30 self-study hours)
Upon successful completion of the certificate programme, learners will receive:	a certificate in vocational English issued by the Vocational Training Council (VTC)
Progression Pathways:	On completion of the certificate programme, learners can progress to other certificate programmes at the next QF level.
Minimum Entry Requirements:	Having studied English at Secondary 5 level, or equivalent (Applicants who do not meet the entry requirements are required to pass an entry test before admission to the programme.)

Certificate in Vocational English
(Reading and Writing Skills: Workplace Correspondence Module) (QF Level 2)

Programme Code:	LD422003Q
QR Registration No.:	15/000046/L2
QR Registration Validity Period:	7 March 2015 - 6 March 2027
QF Level:	Level 2
Learning Focus:	Learners can write simple emails effectively at work. Contents include: ● Basic email conventions and writing skills ● Replying to enquiries and handling customer problems ● Handling company daily operations (e.g. arranging applications and claims, etc.) ● Organising company events
Hours of Study:	60 hours (30 class contact hours and 30 self-study hours)
Upon successful completion of the certificate programme, learners will receive:	a certificate in vocational English issued by the Vocational Training Council (VTC)
Progression Pathways:	On completion of the certificate programme, learners can progress to other certificate programmes at the next QF level.
Minimum Entry Requirements:	Having studied English at Secondary 5 level, or equivalent (Applicants who do not meet the entry requirements are required to pass an entry test before admission to the programme.)

Certificate in Vocational English
(Writing Skills: Presenting Information Module) (QF Level 2)

Programme Code:	LD422004Q
QR Registration No.:	15/000047/L2
QR Registration Validity Period:	7 March 2015 - 6 March 2027
QF Level:	Level 2
Learning Focus:	Learners can write simple information effectively at work. Contents include: ● Business writing skills (e.g. circulars, notices, minutes of meetings, emails, etc.) ● Web content writing skills (e.g. invitations, instructions, offers, etc.) ● Presenting pop-up messages (e.g. discontinuation of products) ● Promoting products and services
Hours of Study:	60 hours (30 class contact hours and 30 self-study hours)
Upon successful completion of the certificate programme, learners will receive:	a certificate in vocational English issued by the Vocational Training Council (VTC)
Progression Pathways:	On completion of the certificate programme, learners can progress to other certificate programmes at the next QF level.
Minimum Entry Requirements:	Having studied English at Secondary 5 level, or equivalent (Applicants who do not meet the entry requirements are required to pass an entry test before admission to the programme.)

QF Level 3

Certificate in Vocational English
(Speaking Skills: Informative Presentations Module) (QF Level 3)

Programme Code:	LD423003Q
QR Registration No.:	15/000051/L3
QR Registration Validity Period:	7 March 2015 - 6 March 2027
QF Level:	Level 3
Learning Focus:	Learners can do presentations effectively in promotional announcements, product demonstrations and briefings at work. Contents include: ● Organising presentations into key sections (introduction, message and conclusion) ● Presentation skills ● Promoting products and services
Hours of Study:	60 hours (30 class contact hours and 30 self-study hours)
Upon successful completion of the certificate programme, learners will receive:	a certificate in vocational English issued by the Vocational Training Council (VTC)
Progression Pathways:	On completion of the certificate programme, learners can progress to other certificate programmes at the next QF level.
Minimum Entry Requirements:	Attainment of Level 2 in English Language in Hong Kong Diploma of Secondary Education Examination (HKDSE) or Hong Kong Certificate of Education Examination (HKCEE), or equivalent (Applicants who do not meet the entry requirements are required to pass an entry test before admission to the programme.)

Certificate in Vocational English
(Reading and Writing Skills: Workplace Correspondence Module) (QF Level 3)

Programme Code:	LD423005Q
QR Registration No.:	15/000053/L3
QR Registration Validity Period:	7 March 2015 - 6 March 2027
QF Level:	Level 3
Learning Focus:	Learners can write emails effectively at work. Contents include: ● Email conventions and writing skills ● Handling requests, enquiries and customer problems ● Reporting survey results ● Making suggestions and evaluation
Hours of Study:	60 hours (30 class contact hours and 30 self-study hours)
Upon successful completion of the certificate programme, learners will receive:	a certificate in vocational English issued by the Vocational Training Council (VTC)
Progression Pathways:	On completion of the certificate programme, learners can progress to other certificate programmes at the next QF level.
Minimum Entry Requirements:	Attainment of Level 2 in English Language in Hong Kong Diploma of Secondary Education Examination (HKDSE) or Hong Kong Certificate of Education Examination (HKCEE), or equivalent (Applicants who do not meet the entry requirements are required to pass an entry test before admission to the programme.)

QF Level 4

Certificate in Vocational English
(Listening and Speaking Skills: Workplace Interaction Module) (QF Level 4)

Programme Code:	LD424001Q
QR Registration No.:	15/000057/L4
QR Registration Validity Period:	7 March 2015 - 6 March 2027
QF Level:	Level 4
Learning Focus:	Learners can communicate effectively at work. Contents include: ● Meeting skills ● Communication skills for site visits ● Maintaining customer relations with tact ● Handling complicated complaints (e.g. explaining causes for product recall, suggesting solutions, comforting unhappy customers, etc.)
Hours of Study:	90 hours (30 class contact hours and 60 self-study hours)
Upon successful completion of the certificate programme, learners will receive:	a certificate in vocational English issued by the Vocational Training Council (VTC)
Minimum Entry Requirements:	Attainment of Level 2 in English Language in Hong Kong Diploma of Secondary Education Examination (HKDSE) or Hong Kong Certificate of Education Examination (HKCEE), or equivalent (Applicants who do not meet the entry requirements are required to pass an entry test before admission to the programme.)

Certificate in Vocational English
(Reading and Writing Skills: Workplace Correspondence Module) (QF Level 4)

Programme Code:	LD424003Q
QR Registration No.:	15/000059/L4
QR Registration Validity Period:	7 March 2015 - 6 March 2027
QF Level:	Level 4
Learning Focus:	Learners can write emails effectively at work. Contents include: ● Handling product or service quality problems ● Reporting investigation results ● Maintaining customer relations with tact ● Handling complicated complaints (e.g. explaining causes for confiscation, suggesting solutions, comforting unhappy customers, etc.)
Hours of Study:	90 hours (30 class contact hours and 60 self-study hours)
Upon successful completion of the certificate programme, learners will receive:	a certificate in vocational English issued by the Vocational Training Council (VTC)
Minimum Entry Requirements:	Attainment of Level 2 in English Language in Hong Kong Diploma of Secondary Education Examination (HKDSE) or Hong Kong Certificate of Education Examination (HKCEE), or equivalent (Applicants who do not meet the entry requirements are required to pass an entry test before admission to the programme.)