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Higher Diploma in Customer Services for Aviation and Passenger Transport

Expected Number of Graduates
124 in 2010 summer
Knowledge and Skills
  • Airline Ground Services
  • Airline In-flight Services
  • Airport Management
  • Land Transport Services (Rail and Bus)
  • Cruise Selling
  • Call Centre Operation
  • Air Logistics
  • Customer Psychology
  • Customer Relationship Management
  • Customer Service Skills
  • Service Communication Skills including Putonghua
  • I.T. Skills
  • People Skills
Targeted Positions

Passenger Transport:
Flight Attendant, Customer Service Officer (Airline), Ramp Control Officer, Air Cargo Officer, Passenger Sales Executive, Bus Service Coordinator, Ambassador and Station Control Officer

Customer Services Management:
Retail Operation Trainee, Call Centre Operation Trainee, Tele-sales Executive, Customer Service Representative and Supervisory Trainee in various industries


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