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VTC Vocational Language Programme Office
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Programme Details

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Programme Title:

Certificate in Vocational English
(Listening and Speaking Skills: Workplace Interaction Module) (QF Level 4)

Programme Code: LD424001Q
QR Registration No.: 15/000057/L4
QR Registration Validity Period: 7 March 2015 - 6 March 2023
QF Level: Level 4
Learning Focus:

Learners can communicate effectively at work. Contents include:


Meeting skills

Communication skills for site visits

Maintaining customer relations with tact

Handling complicated complaints (e.g. explaining causes for product recall, suggesting solutions, comforting unhappy customers, etc.)
Hours of Study: 90 hours (30 class contact hours and 60-hr independent learning package provided)
Upon successful completion of the certificate programme, learners will receive:
a Certificate in Vocational English issued by the Vocational Training Council (VTC);
a Certificate issued by the the London Chamber of Commerce and Industry International Qualifications (LCCIIQ)#3; and
a Language Performance Report issued by the Hong Kong Vocational English Programme (HKVEP).

#3 An application fee applies.

Progression Pathways: On completion of the certificate programme, learners can progress to other certificate programmes at the next QF level.
Minimum Entry Requirements:
Learners attaining Level 2 / Grade E (Syllabus B) in English Language in HKCEE, Level 2 in English Language in HKDSE or equivalent^
^ Applicants who do not meet the entry requirement are required to pass an entry test before admission to the programme.



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Vocational Language Programme Office


Room 437, 4/F, Academic Block, IVE(Chai Wan), 30 Shing Tai Road, Chai Wan, Hong Kong

Fax: 2505 0685
Hotline: 2595 8119
Email: vlpo-enquiry@vtc.edu.hk
Website: www.vtc.edu.hk/vlpo