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The Campus Secretariat is committed to providing high quality service
through continuous improvement and a total quality approach. It's aim is to
satisfy the needs and expectations of our customers.
Our quality
policy will be achieved through the following strategic objectives:
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developing a capable work force with a
customer oriented mindset and full accountability
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ensuring the involvement of relevant
staff to meet quality standards and targets
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maintaining and providing accurate and
clear information through structured systems
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providing communication mechanisms for
our customers and ensuring their views are well received
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providing efficient, systematic and
value-added administrative support to the Campus
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evaluating quality performance through
periodical self-assessment, checking against performance indicators and
implementation of improvement plans
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