Department of Computing

Course Title :

4-year Higher Diploma in Information Technology for Business (Customer Service)

Course Code :

41922F

Duration:

4 Years

Mode of Study:

Full-time

Year/Level of Entry :

Level 4

General Entrance Requirements

Minimum Entry Requirements to Year 4 :
Holder of IVE Diploma in Information Technology for Business (Customer Service) (41222) OR Possessing relevant recognized Diploma / Higher Certificate OR equivalent.

Course Aims :

The course aims to provide students with knowledge in customer service, information technology, image design, and business applications so that they can successfully develop career related to both IT and customer service. The course focuses on the workplace applications in using IT and customer service management and provides training on interpersonal skill and technical skills. These areas would help prepare students to increase their competitiveness and the ability to achieve service distinction in the workplace. They can apply knowledge in providing quality customer service, corporate image design and brand management. These are important to increase customer satisfaction and build loyalty.

Career Prospects :

Graduates may begin their careers as IT supporting staff focusing on customer service and related business activities; and move on into supervisory and managerial positions. They may take up positions such as Customer Service Officer, Web Administrator, Technical Support and Operation Facilitator, Sales and Marketing Personnel, Promoter and Advertiser.

Curriculum :

Level 1

- IT Skills,
- Programming Appreciation,
- Design Fundamentals,
- Vocational English and Communication Skills,
- Foundation Mathematics,
- Introduction to Commerce,
- Chinese,
- Life Skills,
- Creative Project in using IT

Level 2

- IT Essentials I,
- Introduction to Visual Communication,
- English & Communication for IT,
- Foundation Programming,
- Introduction to Business Accounting,
- Multimedia and Web Authoring,
- Networking Fundamentals,
- Business Mathematics,
- Business Information Systems,
- Personal Styling and Coordination

Level 3

- Systems Analysis and Design,
- English & Communication for IT,
- Customer Relationship Management,
- IT Essentials II, Object-Oriented Programming,
- Image Design and Brand Management,
- Internetworking Technology,
- Information Technology Professionalism,
- Communicative Putonghua,
- Database Principles,
- Web Applications Development,
- Customer Service and Behaviour

Level 4

- Audio and Visual Production,
- Topics in Customer Service and IT Applications,
- English & Communication for IT,
- Customer Satisfaction and Service Quality Management,
- Promotion and Event Marketing,
- Electronic Commerce & Entrepreneurship,
- User Support & Network Management,
- Business Intelligence, China Trade Practice, Final Year Project

Articulation Arrangement / Credit Exemption:

Graduates can apply for admission to the following courses:

Bachelor degree programme : BEng in Information Engineering offered by City University of Hong Kong (Second Year).
Bachelor degree programme : Bachelor of Computing with Honours offered by the Open University of Hong Kong.
Bachelor degree programme : top-up degree programme of the Bachelor of Science (Information Technology) offered by Swinburne University of Technology, Australia.

Course Coordinator:

Mr. TSE Yuk-man
Tel. 22567319
E-mail: ymtse@vtc.edu.hk

(a) Applicants taking HKCEE English Language in 2006 or before should have attained Grade E or above (Syllabus B) / Grade C or above (Syllabus A).
(b) Applicants who apply on the strength of their Diploma in Vocational Studies / Foundation Diploma / Foundation Certificate / Project Yi Jin qualifications have to pass the relevant course.
Upon successful completion of one Education Bureau's* quality-assured ApL course (formerly named as Career-oriented Curriculum (COC) course), the qualification obtained is recognised as comparable to one HKCEE subject pass (or given preference) for admission to Higher Diploma, Diploma and Foundation Diploma courses offered by the IVE / SBI / HKDI / YC.
* The Education Bureau is formerly named as the Education and Manpower Bureau.
The VTC reserves the right to cancel any course, to revise the course content or to change the offering campus(es) of the courses if so required.
Applicants, who are admitted to the 1-year Foundation Diploma Course or 4-year Higher Diploma (Entry to Year 1) Course but obtained the following results in the HKCEE English Language, will be required to enroll separately on the English Foundation Programme (EFP) (90 hours) offered by the VTC :
a)    below Level 1; or
b)     below Grade F in the HKCEE English Language (Syllabus B) or below Grade D in (Syllabus A) in or before 2006; or
c)     have not taken the HKCEE English Language.
The course fee of the EFP is HK$2,500 for the academic years 2006 / 07 and 2007 / 08. There will be a financial assistance scheme for students in need.

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