Department of Computing

Course Title :

Diploma in Information Technology for Business (Customer Service)

Course Code :

41222

Duration:

2 Years

Mode of Study:

Full-time

Basic Entry Requirements:

5 subjects at Grade E or above in the HKCEE including English Language (Syllabus B) Grade E / (Syllabus A) Grade C and Mathematics; or pass in the Foundation Diploma / Foundation Certificate / Project Yi Jin; or equivalent.

Course Aims :

The course aims to equip students with knowledge in customer service, information technology, business applications, and necessary interpersonal as well as technical skills so that they are well prepared for supporting related business operations when they graduate.

Career Prospects :

Graduates may begin their careers as IT support staff focusing on customer service and related business activities; and move into supervisory and managerial positions.

Curriculum :

Year 1

- IT Essentials I
- Customer Relations and Communication
- English & Communication for IT
- Foundation Programming
- Introduction to Business Accounting
- Multimedia and Web Authoring
- Networking Fundamentals
- Business Mathematics
- Business Information Systems
- Personal Styling and Coordination

Year 2

- Systems Analysis and Design
- English & Communication for IT
- Customer Relationship Management
- IT Essentials II
- Object-Oriented Programming
- Image Design and Brand Management
- Internetworking Technology
- Information Technology Professionalism
- Communicative Putonghua
- Database Principles
- Internet Appreciations Development
- Customer Service and Behaviour

Course Coordinator:

Ms. YAM Man-wang, Irene
Tel. 22567310
E-mail: ireneyam@vtc.edu.hk

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