Upon completion of the course, students should be able to:

1. describe basic elements in the hospitality and tourism industry and apply basic customer service skills
2. demonstrate basic knowledge in the operations of front office, housekeeping and food and beverage services
3. perform basic practical skills in front office operations
4. performa basic skills in housekeeping operations
5. perform basic operations in food and beverage services
6. understand and comminicate in English and Putonghua in the context of front office, housekeeping and food and beverage service operations

• Introduction to the Hospitality Industry
  
  
• Introduction to Front Office Operations
  • Functions and roles of the front office department and the duties and responsibilities of front office service personnel
  • Practical skills in front office operations and the operational equipment
  • Selling techniques
  • Safety, security and emergency procedures
    
    
• Introduction to Housekeeping Operations
  • Organization of the housekeeping department and the duties and responsibilities of its personnel
  • Housekeeping procedures and application of different chemicals and operation of machines
  • Computer software commonly used in housekeeping
    
    
• Introduction to Food and Beverage Service Operations
  • Organization of a food and beverage service department and the duties and responsibilities of its personnel
  • Basic menu and beverage knowledge, food service procedures and skills
  • Food service utensils and equipment
  • Basic food service hygiene and safety
    
    
• Job-related English and Putonghua
  • Job-related English and Putonghua for front office, housekeeping operations and food and beverage services

Related further study opportunities in the VTC:

• Certificate in Hotel and Catering Operations
  
  
• Certificate in Front Office and Housekeeping Operations
  
  
• Hospitality Industry Foundation Certificate Course
  
  
• Certificate in Front Office Service
  
  
• Diploma / Higher Diploma in the Hotel, Service and Tourism Discipline
  
  
• Employment opportunities
  Graduates may pursue career in hotel/ tourism industry as trainees. Upon completion of the above advanced courses together with the accumulation of substantial operational experience in the field, graduates will be able to rise to positions of supervisory or management level gradually.

Study Life

• Hospitality Industry Training and Development Centre
  Level 7, Kowloon Bay Training Centre Complex, 46 Tai Yip Street, Kowloon Bay, Kln.