Turning Customer Complaints into Customer Satisfaction
|Normal Duration of Study||7 hours|
|Mode of Study||Part-time (Day)|
Pro-Act Training and Development Centre (Retail)
|Entrance Requirements||Applicants should be in-service practitioners of the industry|
This course aims to enable students to learn the causes of customer dissatisfaction, understand customer expectations and concerns and practise relevant skills in order to strengthen their ability in handling complaints effectively.
The course includes : Why do customers complain?; What are the common complaints?; How to deal with emotional customers?; How to handle customer complaints effectively and professionally?
|General Class Time||9:00 - 17:00|
|Tuition Fee (HKD)||Please contact the Centre for details|
|Medium of Instruction||Cantonese|
There might be changes in the course details.