This programme is designed for retail store supervisors who have 1-2 years of experience in a frontline supervisory role. Comprising 4 modules, this programme covers the fundamental supervisory concepts and soft skills required of store supervisors. The practical application of retail supervisory tools and techniques are emphasized in this highly interactive programme. Participants will learn how to manage their stores more effectively and enthuse their staff to deliver better results. Supervisors who are new to their role and want to gain a general supervisory perspective will also benefit from this programme.

The course covers : Consumer Behavior, Professional Sales Techniques, Building and Maintaining Good Relationship with Customer, Importance and Functions of Visual Merchandising, Basic Concepts of Visual Merchandising.