Introduction to Retailing
|Normal Duration of Study||21 hours|
|Mode of Study||Part-time (Day)|
Pro-Act Training and Development Centre (Retail)
Applicants should be in-service practitioners of the industry
This is a solid foundation course designed for in-service frontline retail sales staff, covering a comprehensive overview of all essential skills required of today’s challenging retail trading environment and that of its sales staff. The course focuses on instilling a customer-focus service mindset. Frontline retail sales staff who are new to the retail industry or existing staff who need refresher training will find this course most beneficial.
The course covers : Quality Customer Service, Handling Customer Complaints, Communication and Interpersonal Skills, Sales Techniques, Product Display Concepts, Team Work, EQ (Emotional Quotient).
|General Class Time||9:00 - 17:00|
|Tuition Fee (HKD)||Please contact the Centre for details|
|Medium of Instruction||Cantonese|
There might be changes in the course details.