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Business Administration Discipline
Self-financed Programmes

Higher Diploma in Customer Services for Aviation and Passenger Transport

Programme code BA124005

Duration of Study
2 Years
Mode of Study
Full-time
Offering Campus(es) / Venue(s)
IVE (Tsing Yi)
Entrance Requirements
Five HKDSE subjects at Level 2 or above, including English Language and Chinese Language; OR VTC Foundation Diploma (Level 3) / Diploma of Foundation Studies; OR VTC Diploma in Vocational Education / Diploma of Vocational Education; OR Yi Jin Diploma / Diploma Yi Jin; OR Equivalent.
Remarks :
  1. An "Attained", "Attained with Distinction (I)" and "Attained with Distinction (II)" in an HKDSE Applied Learning (ApL) subject (Category B subjects) are regarded as equivalent to an HKDSE subject at "Level 2", "Level 3" and "Level 4" respectively, and a maximum of two ApL subjects (excluding ApL(C)) can be counted for admission purpose.
  2. A "Grade D or E" and a "Grade C or above" in an HKDSE Other Language subject (Category C subjects) are regarded as equivalent to an HKDSE subject at "Level 2" and "Level 3" respectively, and one Other Language subject can be counted for admission purpose.
  3. Applicable to holders of Diploma in Vocational Education / Diploma of Vocational Education (DVE) (students admitted to DVE in AY2017/18 or before are required to complete prescribed further studies modules).
  4. Applicants may be required to attend an interview.
Programme Aims
This programme aims to provide students with a solid foundation of various business operations and practices in aviation, airline, airport and passenger transport industry e.g. rail, bus and cruise.

It also enables students to establish a correct and positive attitude to customers and acquire the necessary skills and tools to deliver quality customer services.
Career Prospects
Graduates can develop their career in the field of passenger transport or customer services management. They are competent to take up positions like Flight Attendants, Customer Service Officers, Cruise Ambassadors, Retail Operation Trainees, Call Center Operation Trainees, and Customer Service Representatives in the public and private sectors.
Articulation
Graduates can pursue relevant degrees locally or overseas. They can also apply for admission to the top-up degree programmes in Hong Kong offered by the following universities in collaboration with the School for Higher and Professional Education (SHAPE) :
  • Sheffield Hallam University, UK: BA (Hons) Business Management#

# It is a matter of discretion for individual employers to recognize any qualification to which this course may lead. Please refer to the corresponding programme page in the website of SHAPE for the registered course no.
Professional Recognition
The programme has maintained close contact with the passenger transport industry. We regularly invite guest speakers from industry and arrange aviation-related workplace attachments for students.
Notes
VTC reserves the right to cancel any programme, revise programme title, content or change the offering institute(s) / campus(es) / class venue(s) if circumstances so warrant.